Arbeitsblatt "Complaint"
KMK-Fremdsprachenzertifikat
Mündliche Prüfung: Interaktion
Role Play: Complaint
ROLE A:
You work for
Getränke König
Wagenburgstr. 40
70186 Stuttgart
Tel: 0711/55894612
Fax: 0711/55894722
You saw an advertisement in a German magazine and you ordered 3000 sets of long drink glasses from
Wexford Crystal plc.
Sanditon Ave
County Cork
Ireland
Tel: 003-5321-45861
Fax: 003-5321-45866
The consignment arrived punctually, but inspection has revealed that some glasses are broken, some are smaller than others and some have the wrong colour. Additionally they haven’t granted the promised cash discount of 3%.
You ring the Export Department and complain about it. Make suggestions how to solve the problem and try to come to an agreement.
INVOICE |
||||
| Qty (set) | Item Description | Order Number | Item Price | Total Price |
| 1,000 | Long drink glass ‘Bac’ red | R 125 | € 2.50 | € 2500.00 |
| 1,000 | Long drink glass ‘Ron’ blue | B 456 | € 2.75 | € 2750.00 |
| 1,000 | Long drink glass ‘Teq’ green | G 789 | € 3.30 | € 3300.00 |
ROLE B:
You work for:
Wexford Crystal plc.
Export Department
Sanditon Ave
County Cork
Ireland
Tel: 003-5321-45861
Fax: 003-5321-45866
Your customer ‘Getränke König’ from Stuttgart, Germany, ordered the following items seen in an advertisement you placed in a German magazine. You sent the following invoice with delivery.
INVOICE |
||||
| Qty (set) | Item Description | Order Number | Item Price | Total Price |
| 1,000 | Long drink glass ‘Bac’ red | R 125 | € 2.50 | € 2500.00 |
| 1,000 | Long drink glass ‘Ron’ blue | B 456 | € 2.75 | € 2750.00 |
| 1,000 | Long drink glass ‘Teq’ green | G 789 | € 3.30 | € 3300.00 |
Your customer calls you because she is not satisfied with the consignment as some items are broken or wrong, a 3% cash discount has not been granted. Prepare yourself to react adequately. Try to come to an agreement.
Dokument "KMK Complaint" herunterladen [pdf] [20 KB]
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