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For which “Do” in a conflict situation can you use each of the phrases? Write them down in the right section of the chart.

Phrases all mixed up!

I respect your opinion. But let me show you my perspective on this issue: …

How do you feel about…?

I can see now why you…, but it is also very important for me to let you know how I feel about …

I must ask you to respect that…

I can admit to the fact that…

I appreciate your concern, but…

To me it seems that…, so the only advice I can give you is that…

I hope you don’t mind my being honest with you: …

It’s really hard for me to say this, but frankly, …

I’m absolutely convinced that … would improve things a lot for you.

I would be very interested to know when/where/who…

It’s important for me to understand why …

You are important to me, that’s why I want to be honest with you about…

As far as … is concerned, I can see why this made you….

As for … I’m afraid there has been some misunderstanding/ my view is a different one:  …

This is where I have to draw a line. Please understand that…
I felt uncomfortable when…

I must admit I was really annoyed with you when…

 

How to tone down a conflict: Herunterladen [docx][55 KB]

How to tone down a conflict: Herunterladen [pdf][243 KB]

 

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